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Shopping through the TV has been a passion of mine. But HSN has taken that pleasure from me. If you plan to send gift cards don’t do it through HSN. A very close friend of mine spent $900.00 dollars in gift cards and they were never sent by HSN!
 
Now I would have been a little suspicious when no one said “thanks for the cards“, but my friend is a forgiving soul and never checked why no one mentioned their gifts. Once she realized that there was something wrong, HSN has pretty much refused to make it right. Nine hundred dollars is too much to just forget about. Why would a company see that they made a mistake but refuse to help a customer?
 
Well I can now truly say HSN is no QVC. Shopping at the “Q” is satisfying because they want their customers to be happy and return to shop there. HSN appears to think that they can make one customer unhappy and that’s the end of it.
 
HSN remember when you do wrong by a buyer they will tell their friends and their friends will tell their friends. Get the drift? Word travels. And a bad name is not good for business in these time when every buyer is needed.

This entry was posted on Saturday, January 2nd, 2010 at 4:09 pm and is filed under ethics, home shopping, Musings, QVC. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.