Customer Service a Lost Concept
At a time when businesses are fighting to stay afloat in an economy that has tanked, the concept of good customer service is still a lost art.
Yesterday my family ordered food from our favorite place for Italian cuisine. On arriving to pick up the food, my daughter was first ignored as she waited to pick up the order. She then had the change almost thrown at her. This restaurant at dinner time is usually so busy that you have to park across the street. My daughter stated she was able to park right in front of the place. What does this tell you? Business is down. So does it make sense to treat a paying customer badly?
Another fight I am having is with my news paper delivery guy. He has broken my solar lights by hitting with the thrown paper. Oh yes we made him pay for them. He hits and misses on delivering the paper also. I have been a customer for 40 years and always pay six months to a year ahead. You would think this would give me a chance at proper service? NOT!!
Sears and Roebucks was once the company you could count on. Their appliances, like Kenmore, were a home owners dream. They lasted a long time and if you had a problem, THEIR service people came out and fixed it! Sears now subcontracts their repair service. What a mess!!
Yesterday my friend after being confirmed the night before that she would have service between 10:00am and 5:00pm, was left waiting for hours. After finally calling to see what was going on, she found out that the service people only get a call at a time. And the worker didn’t know she was to be done. Finally a guy came out and found the problem. But he had to order the parts from Texas. Texas!! That’s half way across the country. They will be shipped to the customer and then she will have to make another appointment to have them installed. Who thought of this method up?
How I wish companies would look at what is causing them to lose business. Poor customer service is a business killer.
May 5th, 2009 at 11:23 pm
Yes indeedy,..everything is now made in China and it looks like nothing is going to change…Sears products did in deed last for many years….yes that was years ago….now one is lucky if the product last for 3-5 years. It is ashame about customer service…I keep saying that is the entitled youth and they have no respect for anyone. I was in Albertsons the other day and I purchased a couple of Proctor and Gamble products and the ad on the shelf stated that if you buy $20.00 worth of their products, you would receive a $5.00 rebate certificate. Well I always watch when I check out at the check out counter- and low and behold, NO $5,00 rebate certificate and when I mentioned it to the cashier…you would have thought that I was trying to rob the place….she then sent me to the customer service desk and the employee checked out the shelf where I found the products and she agreed that it qualified for the $5.00 rebate…the certificate would not print out on her register so she calls for the manager…..no manager…..wait and wait and wait and in the meantime my freezer food was thawing out..the manager did not appear but the assistant manager did and she checked out the shelf and rang the products up for the third time and guess what? You got it…no rebate certificate…by this time, there were other customers in line behind me and they were getting upset. Finally, the assistant manager gave me $5.00 worth of coupons and as I was about to leave the store, the manager comes by and gave the assistant manager the third-degree and looked at me as if I was trying to stiff the place. He could understand the whole concept. He never said sorry for the delay-inconvience-mistake…he just stared at me in disbelief. I said “thanks for your help” and took off with my melting ice cream and other warm groceries. So, yes customer service sucks!!!!!!!!!!!!!!!!!!!!!
May 27th, 2009 at 1:09 pm
It’s always good to find like-minded people. Thanx and I’m going to add you to my RSS feed.